Reporting
Reports you can actually build yourself
Start with the support-operations dashboard, then build your own reports and dashboards, schedule them by email and export to CSV. Help-centre analytics show which articles deflect tickets.
Animated demo of ChaosDesk reporting: the support operations dashboard counts up tickets created, solved, median first reply time and satisfaction, draws the created versus solved chart for the last 30 days, and a click on the WhatsApp bar opens the list of tickets behind it.
Reporting
What you get
Dashboards out of the box, a report builder for everything else, and workforce planning and QA in the same place.
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Operations and live dashboards
Backlog, first reply time, resolution time, SLA and CSAT at a glance, plus live agent activity.
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Report builder
Pick metrics and attributes, filter, group, drill down to the tickets behind a number and save.
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Dashboards, schedules and alerts
Shared dashboards for teams and leads, reports by email on a schedule, alerts when a metric crosses a line.
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Workforce management
Shifts, time off, a volume forecast with the agents it needs, and schedule adherence.
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QA scorecards and AutoQA
Review conversations with your own scorecards, and let AI score every conversation so reviewers pick the right ones.
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CSAT and knowledge analytics
Satisfaction with reason codes, plus article views, votes and searches that found nothing.
Coming from Zendesk?
The metrics follow the Zendesk definitions (first reply time, full resolution time, SLA), so historic numbers stay comparable.
How switching worksMore of the product
Bring your whole Zendesk history. Keep your way of working.
Import tickets, users, rules and the help centre, run both side by side, and switch when your team is ready.
Send us a line from your work address and we will add you to the early access list.