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ChaosDesk vs Freshdesk
Freshdesk is a popular, lower-priced helpdesk with its own way of working. ChaosDesk is the closer fit if your team already runs on Zendesk concepts and wants to keep its rules, views and API scripts.
Freshdesk Pro
$55
per agent / month, billed annually, as of 2026-11-06
ChaosDesk Pro
$19
per agent / month, billed annually, AI copilot included
65% lower list price per agent
For 20 agents on annual billing: $13,200 a year on Freshdesk Pro, $4,560 on ChaosDesk Pro.
List prices, USD, per agent per month, billed annually. Freshdesk checked 2026-11-06. freshworks.com/freshdesk/pricing
Side by side
| Topic | Freshdesk | ChaosDesk |
|---|---|---|
| Pricing model | Per agent, per month | Per agent, per month; light agents free |
| Free plan | No (14-day trial) | Yes, 1 agent |
| Generative AI copilot | Freddy AI Copilot add-on, $29 per agent / month (Pro, Enterprise) | Included in every paid plan (fair use) |
| AI agent | 500 sessions once, then $49 per 100 sessions | $0.40 per resolution |
| EU data hosting | EEA data centre, chosen at sign-up | EU by default on every plan |
| Zendesk-compatible API | No | Yes, /zd/api/v2 |
| Zendesk rules imported as they are | Via migration tools | Built-in importer with an unmapped-rule report |
Freshdesk information from the vendor's public website, checked on 2026-11-06: freshworks.com/freshdesk/pricing. Check there for current details.
Freshdesk list prices
| Plan | Annual billing | Monthly billing |
|---|---|---|
| Growth | $19 | not shown |
| Pro | $55 | not shown |
| Enterprise | $89 | not shown |
As of 2026-11-06, check freshworks.com/freshdesk/pricing for current prices. USD, excluding tax.
- Monthly prices were not rendered on the pricing page on the date we checked.
ChaosDesk list prices
| Plan | Annual billing | Monthly billing |
|---|---|---|
| Free | $0 | $0 |
| Starter | $9 | $11 |
| Growth | $15 | $18 |
| Pro | $19 | $23 |
| Enterprise | $29 | annual only |
Per agent per month, USD, excluding tax. Full plan details.
Where Freshdesk is strong
Freshdesk may be the better fit if these matter most to you. A fair comparison says this too:
- A broad Freshworks suite (CRM, ITSM) from one vendor.
- A large marketplace and many regional data centres.
Other comparisons
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- ChaosDesk vs Help Scout
- ChaosDesk vs Intercom
- ChaosDesk vs Gorgias
- ChaosDesk vs Front
Zendesk is a trademark of Zendesk, Inc. Freshdesk are trademarks of their respective owners. ChaosDesk is not affiliated with, endorsed or sponsored by Zendesk, Inc. or any other vendor named here. Product names are used only to describe compatibility and to compare publicly available information.
Bring your whole Zendesk history. Keep your way of working.
Import tickets, users, rules and the help centre, run both side by side, and switch when your team is ready.
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