Free
For one person answering email and a help centre.
$0 $0 €0 €0 R0 R0 forever
No card needed No card needed
Get early access- 1 agent
- 100 tickets a month
- Email, web form, help centre
- Basic triggers and macros
Pricing
Simple prices. AI included. No surprises.
Per agent, per month. Unlimited tickets on every paid plan, light agents free, and a 14-day trial of Pro without a card.
Starter
For small teams: email, messaging, rules and AI.
$9 $11 €9 €11 R149 R179 per agent / month
billed yearly billed monthly
Get early access- Unlimited tickets
- Messenger, WhatsApp, SMS, social
- AI copilot, 50 actions per agent
- API and webhooks
- 5 free light agents
Zendesk Suite Team: $55*
Growth
SLAs, forms, statuses, brands and dashboards.
$15 $18 €15 €18 R249 R299 per agent / month
billed yearly billed monthly
Get early access- Everything in Starter
- SLA policies and business hours
- Custom statuses and ticket forms
- Up to 5 brands, unlimited light agents
- AI copilot, 300 actions per agent
Pro
Most teams pick thisCustom roles, side conversations and staff SSO.
$19 $23 €19 €23 R349 R399 per agent / month
billed yearly billed monthly
Get early access- Everything in Growth
- Custom roles and report builder
- Side conversations, contextual workspaces
- Staff SSO (OpenID Connect)
- AI copilot, 450 actions per agent
Zendesk Suite Professional: $115*
For larger teams
Enterprise
SAML, SCIM, data location and a contract. For teams that need SSO enforcement, provisioning, audit trails and a signed agreement.
$29€29R529 per agent / month, yearly contract
- Everything in Pro
- SAML SSO and SCIM
- IP allowlist and audit log export
- Choice of data location (planned)
- 99.9 % availability SLA
- Named success manager
Zendesk Suite Enterprise: contact sales*
AI agent (autonomous resolutions on messenger, email and WhatsApp): $0.40 per automated resolution. SMS and WhatsApp message fees are charged separately. Prices exclude VAT. Local prices in EUR and ZAR are set per market and charged in that currency.
* Zendesk list prices per agent per month, billed annually, as of 2026-11-06. Check zendesk.com/pricing for current prices.
In every paid plan
- Unlimited ticketsOn every paid plan. No per-ticket fees.
- AI copilotDrafts, summaries and translation, pooled fair use.
- Free light agentsColleagues who read and add notes never take a seat.
- EU hostingEvery workspace, every plan, backups in the region.
- Zendesk importFull history, rules and help centre, self-serve.
- Both APIsREST API and Zendesk-compatible API with webhooks.
Calculator
How much would your team save?
Your team size and plan against the Zendesk plan you are on today, at public list prices.
20 agents, per year, billed yearly
Zendesk $39,600
ChaosDesk Pro, AI included $4,560
You keep $35,040 a year (88.5 %, $2,920 a month)
Zendesk list prices in USD per agent per month as of 2026-11-06, from zendesk.com/pricing; Suite Enterprise has no public price, type your quote. ChaosDesk prices from our plan catalogue. Taxes excluded.
Compare every feature
Straight from our plan catalogue. Items marked Planned are on the roadmap and included in the plan when they ship.
| Feature | Free | Starter | Growth | Pro | Enterprise |
|---|---|---|---|---|---|
| Limits | |||||
| Agents | 1 | Unlimited | Unlimited | Unlimited | Unlimited |
| Light agents (free) | 0 | 5 | Unlimited | Unlimited | Unlimited |
| Tickets per month | 100 | Unlimited | Unlimited | Unlimited | Unlimited |
| Brands | 1 | 1 | 5 | 25 | 300 |
| AI copilot actions per agent / month | 0 | 50 | 300 | 450 | 700 |
| Storage per agent (GB) | 1 GB in total | 10 | 20 | 50 | 100 |
| API requests per minute | No API | 200 | 400 | 700 | 2,500 |
| Support | Help centre and community | Email support | Email support | Email and chat support | Priority support and a named success manager |
| Availability SLA | - | - | - | 99.5 % | 99.9 % |
| Channels | |||||
| Email tickets | Included | Included | Included | Included | Included |
| Web form | Included | Included | Included | Included | Included |
| Help centre | Included | Included | Included | Included | Included |
| Web messenger, WhatsApp, SMS, social SMS and WhatsApp message fees are charged separately | Not included | Included | Included | Included | Included |
| Workflow | |||||
| Triggers, automations, macros, views | Included | Included | Included | Included | Included |
| SLA policies | Not included | Not included | Included | Included | Included |
| Business hours and holidays | Not included | Not included | Included | Included | Included |
| Custom ticket statuses | Not included | Not included | Included | Included | Included |
| Ticket forms with conditional fields | Not included | Not included | Included | Included | Included |
| Round robin and capacity routing | Not included | Not included | Included | Included | Included |
| Play mode (next ticket) | Not included | Not included | Included | Included | Included |
| Skill-based routing | Not included | Not included | Not included | Included | Included |
| Side conversations (email, Slack, Teams) | Not included | Not included | Not included | Included | Included |
| Ticket approvals | Not included | Not included | Not included | Included | Included |
| Group SLAs (OLAs) | Not included | Not included | Not included | Included | Included |
| Ticket sharing with other help desks Planned | Not included | Included | Included | Included | Included |
| Contextual workspaces | Not included | Not included | Not included | Included | Included |
| Custom ticket layouts | Not included | Not included | Not included | Included | Included |
| Custom objects | Not included | Not included | Not included | Included | Included |
| Sandbox | Not included | Not included | Not included | Included | Included |
| AI and quality | |||||
| AI copilot (replies, summaries, translation) | Not included | Included | Included | Included | Included |
| Autonomous AI agent Billed per automated resolution | Not included | Included | Included | Included | Included |
| Customer satisfaction (CSAT) | Not included | Included | Included | Included | Included |
| QA scorecards | Not included | Not included | Not included | Included | Included |
| AutoQA | Not included | Not included | Not included | Included | Included |
| Workforce management | Not included | Not included | Not included | Included | Included |
| Reporting | |||||
| Report builder | Not included | Not included | Included | Included | Included |
| Dashboards | Not included | Not included | Included | Included | Included |
| Scheduled report emails | Not included | Not included | Included | Included | Included |
| Platform and security | |||||
| REST API and Zendesk-compatible API | Not included | Included | Included | Included | Included |
| Signed webhooks | Not included | Included | Included | Included | Included |
| Slack, Jira, Linear, GitHub, GitLab, Shopify, Stripe and calendar integrations | Not included | Included | Included | Included | Included |
| HubSpot and Salesforce sync | Not included | Not included | Included | Included | Included |
| Custom roles | Not included | Not included | Not included | Included | Included |
| Staff SSO (OpenID Connect) | Not included | Not included | Not included | Included | Included |
| SAML SSO | Not included | Not included | Not included | Not included | Included |
| SCIM provisioning | Not included | Not included | Not included | Not included | Included |
| IP allowlist | Not included | Not included | Not included | Not included | Included |
| Audit log export | Not included | Not included | Not included | Not included | Included |
| Choice of data location Planned | Not included | Not included | Not included | Not included | Included |
| Dedicated installation option Planned | Not included | Not included | Not included | Not included | Included |
| Remove ChaosDesk branding | Not included | Included | Included | Included | Included |
Questions
Pricing, plainly.
Moving more than 20 agents, or need a quote in your currency? Talk to us.
What is a light agent?
A colleague who reads tickets and adds internal notes but does not reply to customers. Light agents are free and never count as a seat (5 on Starter, unlimited from Growth).
What does fair use mean for AI?
Copilot actions are pooled across your paid seats. A busy agent borrows from quieter colleagues; we only get in touch if a whole workspace is far above its pool.
How is the AI agent billed?
The autonomous AI agent that answers customers on the messenger, email and WhatsApp is billed per automated resolution, 0.40 USD each, on top of any paid plan. A conversation that ends with a person is not a resolution.
Can I pay monthly?
Yes, on Starter, Growth and Pro. Yearly billing costs about 20 % less. Enterprise is a yearly contract.
Which currencies can I pay in?
US dollars by default, and EUR and ZAR at prices set per market. Prices exclude VAT.
What happens after the trial?
The Pro trial runs 14 days without a card. At the end you pick a plan or drop to Free; nothing is deleted.
Do you help with the migration?
Yes. The importer is self-serve on every plan, and teams with more than 20 agents get a free assisted migration: we plan the waves with you and watch the parallel run.
Try it with your own data.
Import a copy of your Zendesk account into a trial and see your tickets, rules and articles in ChaosDesk.
Send us a line from your work address and we will add you to the early access list.
Zendesk is a trademark of Zendesk, Inc. ChaosDesk is not affiliated with, endorsed or sponsored by Zendesk, Inc. Product names are used only to describe compatibility and to compare publicly available information.