The helpdesk that works the way your team already does. Bring your full history over in a day, keep your API scripts, and get AI in every paid plan. Hosted in the EU, from $9 per agent.
Animated demo of the ChaosDesk agent workspace: a WhatsApp ticket about a damaged order arrives in the agent's view, the agent opens it, Copilot drafts a reply from the order data and a macro, the agent submits it as Pending, the reply SLA turns green and the customer rates the conversation Great.
$19
Pro, per agent and month, AI copilot included
Zendesk Suite Professional plus Copilot lists at $165 (checked 6 Nov 2026)
88 %
less than Zendesk for a team of 20
Annual list prices, AI included on both sides
57 ms
to open a ticket (API, p95)
Measured 6 Nov 2026. Method on /speed
EU
data location on every plan
Backups in the same region
Channels
Email, chat, messaging apps and voice land in the same views, follow the same rules and count against the same SLAs.
The workspace
Built to behave the way your rules, views and habits expect, so nobody has to relearn their job.
Views with live counts, tabs, macros, side conversations, play mode and the keyboard shortcuts your team has in its fingers.
Animated demo of ChaosDesk views and bulk actions: the agent opens the Unassigned tickets view, selects three tickets, assigns them to one agent in a single action, the view count drops from 33 to 30, and the next ticket opens in the workspace with its properties.
Reply drafts, summaries and tone, labelled and never sent without an agent.
Animated demo: ChaosDesk Copilot summarises a ticket, suggests a macro, tag and group, and drafts a reply the agent inserts with one click.
Triggers, automations and SLAs with the conditions and actions you already use.
Animated demo: a new WhatsApp ticket matches a ChaosDesk trigger's conditions and the actions set priority High, group Returns and tag damaged.
Agents read and answer in theirs. Customers get replies in their own.
Animated demo: a customer message in Portuguese is translated to English for the agent, and the agent's English reply is sent to the customer in Portuguese.
First reply and resolution targets with business hours, holidays and live timers.
Animated demo of a ChaosDesk SLA: a first reply timer runs down on an urgent ticket, the agent replies with four minutes to spare and the SLA badge turns green.
Articles in many languages, request forms and My requests, on your domain with your look.
Animated demo of a ChaosDesk help centre: a customer searches for returns after 30 days, results appear while typing, an AI answer is written from two cited articles, the customer opens the Returns and refunds article and marks it helpful.
An operations dashboard out of the box, a report builder, scheduled reports and warehouse export.
Animated demo of ChaosDesk reporting: the support operations dashboard counts up tickets created, solved, median first reply time and satisfaction, draws the created versus solved chart for the last 30 days, and a click on the WhatsApp bar opens the list of tickets behind it.
Switch in a day
A typical day for a small team. Larger teams move one group at a time, with Zendesk read-only as a safety net.
Paste a read-only Zendesk admin token into the Migration center.
See counts per object and every rule that needs a decision.
Tickets, comments, attachments and audits, with their original dates.
Delta imports every few minutes while leads check views and SLAs.
Forwarding, snippet and API base URL switched. Zendesk stays read-only.
More than 20 agents? We do the migration with you, free.
Read the switching guideAI
Reply drafts, summaries, translation, tone, intent and sentiment work in every paid plan. Admins choose per feature and per group, and AI text is always labelled and never sent without an agent.
| Zendesk | ChaosDesk | |
|---|---|---|
| Generative AI copilot | $50 per agent / month add-on | Included, fair use |
| Automated AI resolutions | $1.50 to $2.00 each | $0.40 each |
Zendesk list prices as of 6 Nov 2026, from zendesk.com/pricing. Details on the comparison page.
What the AI doesAnimated demo of ChaosDesk Copilot: while the agent types a reply, Copilot suggests the matching macro with related articles and similar solved tickets; the agent applies the macro, which fills the reply and sets tags, group and status, then picks the Friendlier tone to rewrite the reply.
For developers
The Zendesk-compatible API accepts the same requests and returns the same shapes, so internal tools and services move with a base URL change.
# before
curl https://acme.zendesk.com/api/v2/tickets.json \
-u agent@acme.com/token:$TOKEN
# after: same request, same response shape
curl https://acme.chaosdesk.io/zd/api/v2/tickets.json \
-u agent@acme.com/token:$CHAOSDESK_TOKENSecurity
The facts, not badges: how data is hosted, separated, signed into and logged.
Every workspace, on every plan. Backups stay in the same region.
Workspaces are separated in the application and again by row-level security in the database.
Two-step verification, passkeys, Google and Microsoft, OIDC and SAML SSO, SCIM, IP allowlists.
Ticket history cannot be edited or deleted. Admin changes and ticket access are logged.
TLS everywhere. Integration secrets are encrypted with a key that belongs to your workspace.
Export or erase a person, set retention periods and redact sensitive content.
The bill
Zendesk Suite Professional lists at $115 per agent per month, and its Copilot add-on at $50. ChaosDesk Pro, with SLAs, custom roles, side conversations, dashboards and the AI copilot included, is $19.
A team of 20 agents, per year
Zendesk list prices as of 6 Nov 2026, billed annually, from zendesk.com/pricing. Check there for current prices. Taxes excluded.
ChaosDesk is an independent helpdesk that follows the same concepts (tickets, statuses, views, macros, triggers, automations, SLAs, help centre) so a Zendesk team can keep its way of working. It is not affiliated with Zendesk.
Your own scripts and services that call the Zendesk API keep working after you change the base URL and API token. Third-party integrations hard-wired to *.zendesk.com, such as the Zendesk app for Zapier, Fivetran or the Zendesk mobile SDKs, need their ChaosDesk equivalent.
Tickets with comments, attachments and audits, users, organizations, groups, custom fields and forms, macros, triggers, automations, views, SLA policies and the help centre with translations. An unmapped-rule report lists anything that needs a decision.
In the EU, on every plan. Regions in the US and Africa are planned after launch for Enterprise customers who need them.
The AI copilot is included in Starter, Growth, Pro and Enterprise with a fair-use allowance per agent. The autonomous AI agent that answers customers on its own is an add-on billed per automated resolution (0.40 USD each).
Yes. Teams with more than 20 agents get a free assisted migration: we plan the waves with you and watch the parallel run.
Import tickets, users, rules and the help centre, run both side by side, and switch when your team is ready.
Send us a line from your work address and we will add you to the early access list.
Zendesk is a trademark of Zendesk, Inc. ChaosDesk is not affiliated with, endorsed or sponsored by Zendesk, Inc. Product names are used only to describe compatibility and to compare publicly available information.