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Security

Enterprise controls, on a price list you can read

Every workspace is isolated in the application and again in the database, hosted in the EU and encrypted with keys that belong to it. Enterprise adds the controls security teams ask for in a review.

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Security

What you get

SAML and SCIM, IP allowlists, audit streaming, your own encryption key and a sandbox, without a sales-only tier for the basics.

  • Single sign-on and provisioning

    Agent sign-in with SAML or OpenID Connect, SCIM to create and remove agents from your identity provider, and required two-factor sign-in.

  • Roles and field permissions

    Custom roles, light agents for free, and field-level permissions that hide or lock individual ticket fields per role.

  • IP allowlists and session rules

    Restrict the workspace to your networks, set password rules and session length.

  • Audit log and SIEM streaming

    Admin changes, sign-ins and ticket access, exportable and streamed to your SIEM.

  • Your own encryption key

    Per-workspace keys for credentials by default, and a customer-managed key on Enterprise. Revoke it and the data is unreadable.

  • Sandbox and configuration as code

    Try rules in a sandbox workspace, then export and import the configuration as files you can review.

Coming from Zendesk?

Roles, SSO and audit expectations carry over. SAML, SCIM and IP allowlists are on the Enterprise plan at a published price.

How switching works

More of the product

Bring your whole Zendesk history. Keep your way of working.

Import tickets, users, rules and the help centre, run both side by side, and switch when your team is ready.

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Send us a line from your work address and we will add you to the early access list.