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ChaosDesk vs Gorgias
Gorgias is built for e-commerce stores and prices by tickets, not agents. ChaosDesk prices per agent with unlimited tickets on paid plans, which is cheaper for busy stores with small teams and for teams outside e-commerce.
Side by side
| Topic | Gorgias | ChaosDesk |
|---|---|---|
| Pricing model | Per ticket volume, not per agent | Per agent, per month; light agents free |
| Pricing model | Per helpdesk, by ticket volume, overage per ticket | Per agent, unlimited tickets on paid plans |
| AI agent | $0.90 per automated interaction (annual), each also counts as a ticket | $0.40 per resolution |
| EU data hosting | Servers in the US, EU and Australia | EU by default on every plan |
| Zendesk-compatible API | No | Yes, /zd/api/v2 |
| Trial | 7 days | 14 days of Pro, no card |
Gorgias information from the vendor's public website, checked on 2026-11-06: gorgias.com/pricing. Check there for current details.
Gorgias list prices
| Plan | Annual billing | Monthly billing |
|---|---|---|
| Starter50 tickets / month | - | $10 |
| Basic300 tickets / month | $50 | $60 |
| Pro2,000 tickets / month | $300 | $360 |
| Advanced5,000 tickets / month | $750 | $900 |
As of 2026-11-06, check gorgias.com/pricing for current prices. USD, excluding tax.
- Gorgias prices are per helpdesk per month, not per agent.
ChaosDesk list prices
| Plan | Annual billing | Monthly billing |
|---|---|---|
| Free | $0 | $0 |
| Starter | $9 | $11 |
| Growth | $15 | $18 |
| Pro | $19 | $23 |
| Enterprise | $29 | annual only |
Per agent per month, USD, excluding tax. Full plan details.
Where Gorgias is strong
Gorgias may be the better fit if these matter most to you. A fair comparison says this too:
- Deep Shopify integration (orders, refunds in the ticket).
- Revenue reporting for support-driven sales.
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Zendesk is a trademark of Zendesk, Inc. Gorgias are trademarks of their respective owners. ChaosDesk is not affiliated with, endorsed or sponsored by Zendesk, Inc. or any other vendor named here. Product names are used only to describe compatibility and to compare publicly available information.
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