Keyboard shortcuts

Press ? anywhere in the agent workspace to see every shortcut. The most used:

Keys	Action
Ctrl+Alt+N or c	New ticket
Ctrl+Alt+V or g v	Views
/	Search, or jump to a ticket number
Ctrl+Alt+H	Home
Ctrl+Alt+W	Close the tab
Ctrl+Alt+Left / Right	Previous / next tab
Ctrl+Alt+C / X	Public reply / internal note
Ctrl+Alt+M	Macros
Ctrl+Alt+O / P / S	Submit as open / pending / solved
Ctrl+Enter	Submit, keeping the status
Ctrl+Alt+A	Assign to me
j / k, Enter, x	In a list: down, up, open, select

On a Mac, Cmd+M also opens macros and Cmd+Enter submits. Single-key shortcuts such as c or j work while you are not typing; Ctrl+Alt shortcuts also work while you type. If you are coming from Zendesk, the shortcuts are the ones you know.

Turn shortcuts off

If shortcuts clash with your keyboard layout or other tools, open your account menu, choose Preferences and switch off Keyboard shortcuts.

Related

• The agent workspace
• Set up your profile and preferences