In this section (13)
Set up the comment composer
Turn the emoji picker and the voice note recorder on or off for your agents.
Admin Center, Tickets, Comment composer sets the tools agents get when they write replies and internal notes.
The tools
- Emoji picker: a smiley button in the toolbar, with search and recently used emoji.
- Audio recorder: agents record a voice note in the browser and attach it to the comment. Set the Longest recording in minutes.
Turn each on or off.
Voice notes
Voice notes are attachments: they follow attachment size limits, retention and redaction. The browser asks the agent for microphone access the first time.
Related
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