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Give ChaosDesk support temporary access

Let our support team look into a problem in your workspace, for a limited time, with everything logged.

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ChaosDesk support can’t see your workspace unless an admin allows it. When you need help with a problem, you can let support sign in as one of your agents for a limited time.

Allow access

  1. Open Admin Center, Security & compliance, Support access.
  2. Under Allow for, pick how long: 1 hour, 8 hours, 1 day, 3 days, 7 days or 30 days.
  3. Under What support may do, choose:
    • View only: support sees what the agent sees but can’t change anything;
    • View and change: support may also make changes, which appear in your audit log under their name.
  4. Choose Allow support access.

In every mode, support never sees API tokens, webhook secrets, connector credentials or sign-in settings, and can’t export data or change billing.

While support is in

A banner tells your team when support is in the workspace, as whom and until when. Support sessions lists every visit: who, signed in as whom, the reason, when, and how many requests and changes they made.

  • End session signs that support person out right away. Support access itself stays on.
  • Revoke access ends access completely, and any session in progress.

Every support session, and everything it opened or changed, is also in the admin audit log.

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