In this section (6)
Search syntax
Find any ticket, user or organization with property filters.
Search with plain words, or narrow it with filters. Press / to start.
| Example | Finds |
|---|---|
refund | Anything containing “refund” |
status:open | Open tickets |
assignee:me | Tickets assigned to you |
tags:vip | Tickets tagged vip |
requester:lea@example.com | Tickets from that customer |
created>2026-10-01 | Tickets created after that date |
type:user Acme | Users matching Acme |
Combine filters with spaces: status:pending group:Billing tags:refund.
Type a ticket number and press Enter to jump straight to it. Save searches you use often.
If you are coming from Zendesk, the same syntax works.
Related
Was this article helpful?
Thanks for letting us know.
Sorry about that. Tell us what was missing and we will improve the article.