In this section (11)
- AI in ChaosDesk
- Fair use and usage
- AI and your data
- Draft replies with the copilot
- Translate conversations
- Intent, sentiment and language detection
- Turn AI features on or off
- Set up the AI agent
- Teach the AI agent with procedures and actions
- How ChaosDesk keeps AI answers safe
- Fill fields, predict CSAT and suggest macros with AI add-ons
Fair use and usage
How copilot actions are counted and pooled across your team.
Available on Starter, Growth, Pro, Enterprise. Compare plans
Each paid plan includes copilot actions per agent per month:
| Plan | Actions per agent / month |
|---|---|
| Starter | 50 |
| Growth | 300 |
| Pro | 450 |
| Enterprise | 700 |
The allowance is pooled across your paid seats, so busy agents use what quieter colleagues do not. Usage per agent is shown under Admin Center, Integrations, AI & translation, in Usage and cost. When the pool is used up for the month, copilot actions pause until the next month or until you upgrade.
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