In this section (11)
- AI in ChaosDesk
- Fair use and usage
- AI and your data
- Draft replies with the copilot
- Translate conversations
- Intent, sentiment and language detection
- Turn AI features on or off
- Set up the AI agent
- Teach the AI agent with procedures and actions
- How ChaosDesk keeps AI answers safe
- Fill fields, predict CSAT and suggest macros with AI add-ons
Draft replies with the copilot
Summarise a ticket, draft a reply from your articles and macros, and change its tone.
Available on Starter, Growth, Pro, Enterprise. Compare plans
The copilot sits in the ticket. Open it with Copilot. It has three tabs: Assist, Translate and Knowledge.
Summarise a long ticket
On Assist, choose Summarize ticket. You get a short summary of the conversation so far, useful when you pick up someone else’s ticket.
Draft a reply
- On Assist, optionally tell the copilot what the reply should say.
- Choose Draft reply.
- Read the draft and its Sources: the articles and macros it used.
- Choose Insert to add it to your reply, or Replace draft to replace what you wrote. Copy and Discard work too.
AI text is never sent automatically. It is marked “AI-generated, review before sending” until you submit.
Change your draft
Write a draft in the composer, then under Change your draft choose Friendlier, More formal, Expand or Shorten.
Answer from your articles
On Knowledge, search your help centre articles, or ask a question and choose Answer from articles. Use Insert link to add an article link to your reply.
Usage
Each copilot action counts towards your plan’s fair-use allowance. See Fair use and usage.
Related
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