Use ChaosDesk on your phone

You can work tickets from your phone in the browser, or install ChaosDesk on your home screen so it opens like an app, in its own window. A native app for iPhone and Android is not available yet.

Install it on your home screen

1. On your phone, open your workspace address (for example acme.chaosdesk.io) and sign in.
2. Add it to your home screen:
   • iPhone or iPad (Safari): tap Share, then Add to Home Screen.
   • Android (Chrome): open the browser menu and choose Install app or Add to Home screen.
3. Open ChaosDesk from the new icon. It starts on your agent workspace.

Turn on push notifications

1. In the installed app, open your account menu and choose Preferences.
2. Under Push notifications, turn on On this browser and allow notifications when your phone asks.
3. Choose Send a test to check that it arrives.

On iPhone and iPad, push notifications only work once ChaosDesk is added to the Home Screen and opened from there. Tapping a notification opens the ticket.

To stop notifications on one device, remove it from Devices that receive notifications. Signing out also turns push off for that browser.

When you are offline

Without a connection, ChaosDesk shows a You are offline page with Try again. Your tickets and customer data are never stored on the phone, so nothing stays readable after you sign out.

Related

• Manage notifications
• Set up your profile and preferences
• The agent workspace