Connect your support email

Your workspace already has its own support address. To keep the address your customers know, such as support@example.com, forward it to ChaosDesk.

Set up forwarding

1. In Admin Center, Channels, Brands & email, under Support addresses, choose Add address and enter support@example.com.
2. In your email provider, forward that mailbox to the forwarding address shown under Your workspace addresses.
3. Back in ChaosDesk, choose Verify forwarding for the address. We send a test message and confirm it arrived; the status turns Verified.

You can do the same from the Connect email step of the setup wizard, which has short guides for Gmail, Google Workspace, Outlook / Microsoft 365 and cPanel.

Send replies from your own domain

Verify your domain under Sending domains on the same page to send replies as support@example.com. ChaosDesk shows the DNS records to publish (DKIM and SPF, plus DMARC as a recommendation) and checks them when you choose Check DNS. Until the domain is verified, replies go out from your workspace address with your own address as Reply-To.

Good to know

• Replies thread onto the right ticket, and quoted text is stripped.
• Mail loops, auto-replies and suspected spam go to Suspended tickets instead of your views.

Related

• Set up email forwarding
• Verify your sending domain
• Answer your first ticket