In this section (11)
Customer sign-in
How customers sign in to the help centre: an emailed link, or your own single sign-on.
Customers sign in to follow their requests under My requests. They don’t need a password.
Email sign-in link
By default, customers choose Sign in, enter their email address and choose Email me a sign-in link. The link works once and expires after 15 minutes. They should open it on the same device.
Customers who submit a request without signing in can sign in later to track it.
Your own single sign-on
If your customers already have accounts on your website or app, let them sign in with those, per brand, with JWT or OpenID Connect. See Sign customers in with your own login.
Related
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