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Organise categories and sections

Structure your help centre into topics and sections, per brand and language.

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Articles live in sections, and sections live in categories. Categories are the topics on the help centre home page.

Create a category

  1. Open Admin Center, Channels, Help centre.
  2. Next to Categories, choose Category.
  3. Enter a Name and an optional Description.
  4. Set the Position: lower numbers come first.
  5. Pick the Help centre (brand) it belongs to. The category and its articles appear only there.
  6. Add the Name in other languages.
  7. Save.

Add a section

Choose Add section in the category, then enter its name, description, position and translated names.

Find articles

The article list shows the Title, Section, Languages, Helpful votes, Views and when it was Updated. Search titles, or filter by status: Published, Draft or Archived.

Delete

Only empty categories and sections can be deleted. Move or delete their sections and articles first.

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