Your help centre

Every workspace has a help centre at /hc. Each brand can have its own help centre, on its own address, with its own colour, categories and request forms.

What customers can do

• Read and search articles in their language, and vote whether an article helped.
• Submit a request through a form, with suggested articles while they type.
• Sign in and follow their requests under My requests.
• Chat with you through the messenger, when it is on for the brand.

What you manage

Under Admin Center, Channels, Help centre:

• Articles: categories, sections and articles in every language. Choose View help centre to open it.
• Knowledge: content cues and verification, to keep articles accurate.
• Brand help centres: which brands have a help centre, their colour, address and path.
• Cookies and consent: the cookie banner and analytics per brand.

Request forms are your ticket forms. Customer sign-in is set per brand under Admin Center, Channels, Brands & email.

Related

• Write and translate an article
• Organise categories and sections
• Let customers submit and track requests