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Import from Freshdesk

Move your Freshdesk tickets, contacts, agents, setup and solution articles to ChaosDesk.

1 min read Beta

This feature is still being built. Some steps or screens may change.

Before you start

You need the API key of an agent with the Account Administrator role in Freshdesk. Freshdesk API keys carry that agent’s permissions, so a lower role can’t read agents, roles, SLA policies and automations.

In Freshdesk, find it under Profile settings, View API key.

Connect

  1. Open Admin Center, Integrations, Import and pick Freshdesk.
  2. Enter your Freshdesk domain: the yourcompany.freshdesk.com address, not a custom portal domain.
  3. Enter the API key.
  4. Optional: Requests per minute. Leave headroom so your team can keep working in Freshdesk during the import.
  5. Choose Save, then Test connection.

Import

  1. Choose Estimate volume to see how much there is.
  2. Run a Dry run and read its report.
  3. Run the Full import. You can limit it to some streams, or to records changed since a date.

What comes over

Products (as brands), groups, companies (as organizations), agents with their roles and groups, contacts, ticket fields, ticket forms, statuses, SLA policies, canned responses (as macros), tickets with their conversations, and solution categories, folders and articles (as your help centre).

Freshdesk automations are listed to rebuild by hand as triggers, automations or macros.

Next

Keep ChaosDesk in sync while your team works in Freshdesk, then go live. See Keep data in sync until go-live.

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