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Migration

Import from Zendesk, Freshdesk, Help Scout or CSV, run in parallel and go live.

13 articles

  1. Moving to ChaosDesk Import from Zendesk, Freshdesk, Help Scout or a spreadsheet, run both systems in parallel, then go live.
  2. Run the Zendesk import Connect your Zendesk account, run a dry run, import and read the report.
  3. Parallel run and go-live Keep ChaosDesk in step with delta imports, then move each group with a way back.
  4. What the Zendesk import brings over The Zendesk data ChaosDesk imports, what stays the same and what you rebuild by hand.
  5. Import from FreshdeskBeta Move your Freshdesk tickets, contacts, agents, setup and solution articles to ChaosDesk.
  6. Import from Help ScoutBeta Move your Help Scout conversations, customers, users, saved replies and Docs to ChaosDesk.
  7. Import from a spreadsheetBeta Bring in organizations, users and tickets from a CSV or Excel file, with your own column mapping.
  8. Keep data in sync until go-liveBeta Run delta syncs while your team still works in the old system, then switch with a final sync.
  9. Keep your Zendesk scripts working Point existing Zendesk API clients and SDKs at ChaosDesk by changing the base URL and token.
  10. Switch the Zendesk widget to the ChaosDesk messenger Replace the Zendesk Messaging Web Widget on your site and apps by changing one URL.
  11. Import from Intercom, Gorgias, Zoho Desk, Front, HubSpot or JiraBeta What you need to connect Intercom, Gorgias, Zoho Desk, Front, HubSpot Service Hub or Jira Service Management, and what comes over.
  12. Import from Salesforce, ServiceNow, Zammad, Kayako, LiveAgent or osTicketBeta Connect Salesforce Service Cloud, ServiceNow, Zammad, Kayako or LiveAgent, or upload an osTicket export, and bring your tickets over.
  13. Import a help centre from a website or filesBeta Copy the articles of any public help centre, or upload a ZIP of Markdown or HTML files. Every article arrives as a draft.

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