Channels

1. 01 Channels Email, web messenger, social messaging, SMS and chat apps, all as tickets in one workspace.
2. 02 Set up the web messenger Add the chat window to your website and help centre, with answer flows and hand-over.
3. 03 Suspended tickets Review email that was held back: auto-replies, mail loops, floods and suspected spam.
4. 04 Email templates and dynamic content Change the emails customers and agents receive, and translate text blocks per language.
5. 05 Set up email forwarding Forward your own support address to ChaosDesk so every email to it becomes a ticket.
6. 06 Verify your domain (SPF, DKIM, DMARC) Publish DNS records so replies go out from your own domain and reach the inbox.
7. 07 Add more support addresses Receive email at several addresses, route each to a group and brand, and pick the default.
8. 08 Add an email signature Set your personal signature and a brand signature that wraps it in every email reply.
9. 09 Fix email delivery problems Find out why a customer does not get your replies, and how bounces, complaints and limits work.
10. 10 How email threading works How ChaosDesk adds replies to the right ticket, removes quoted text and handles CCs.
11. 11 Connect WhatsAppBeta Answer WhatsApp Business messages as tickets, with the 24 hour reply window and templates.
12. 12 Send WhatsApp message templatesBeta Sync your approved WhatsApp templates and send one when the 24 hour window has closed.
13. 13 Connect Facebook Messenger and InstagramBeta Turn Messenger chats, Instagram DMs and comments on your page into tickets.
14. 14 Set up SMSBeta Send and receive text messages through your Twilio account, with fraud protection built in.
15. 15 Connect TelegramBeta Answer messages to your Telegram bot as tickets.
16. 16 Connect ViberBeta Answer messages to your Viber bot as tickets.
17. 17 Use Slack and Microsoft TeamsBeta Run an internal helpdesk in Slack or Teams channels, and talk to other teams from a ticket.
18. 18 Build an answer flow for the messenger Greet visitors, ask questions, suggest articles and hand over to the right group.
19. 19 Identify signed-in users in the messenger Sign your logged-in customers in to the messenger with a JWT so their history follows them.
20. 20 Add the messenger to your mobile appBeta Show the ChaosDesk messenger inside your iOS or Android app with a web view.
21. 21 Connect LINE and WeChat Turn chats with your LINE Official Account or WeChat Official Account into tickets, and reply from ChaosDesk.
22. 22 Take phone calls Add a phone line on Twilio or connect Aircall, 3CX or RingCentral. Calls ring agents in the browser and end as tickets.
23. 23 Add a contact form to your website Put a small form on your own website. Every message becomes a ticket from the visitor's email address.
24. 24 Connect a Gmail or Microsoft 365 mailboxBeta Connect your support mailbox in Gmail, Google Workspace or Microsoft 365 directly, instead of setting up a forwarding rule.

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